We've compiled a list of frequently asked questions for your convenience. If you’re wondering, yes, all of these questions actually have been asked, as specific or as general as some of them may sound. If you have other questions, feel free to reach us via our Contact Us page.
Q: “Do you deliver every image you shoot?”
A: No we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery.
Q: “Can I see a full event from start to finish?”
A: Of course you may! We pride ourselves on the consistency of our work. We understand all photographers put up their best shots from each wedding on their websites so it’s hard to determine how well he or she will perform on the wedding day. That is why we encourage all of our potential clients to view full events from all photographers they meet with to see how well the photographer performs throughout the day.
Q: “What is your photography style?”
A: The Idol Image Wedding Photography team is known for developing a style of wedding photography that is deeply rooted in wedding photojournalism while influenced by fine-art and fashion photography.
Q: “Does your studio provide videography services?”
A: We do offer videography services! We have an amazing team of videographers. All you have to do is request information!
Q: “Have you shot at my venue before?”
A: We have shot at many venues so there is a good chance that we have. If we have not however we will be sure to perform a thorough walk-through with you prior to your wedding day or contact the venue for more information.
Q: “Do you shoot in JPEG, Small Raw, or Large Raw?”
A: We shoot in Large Raw.
Q: “My venue is really dark. How does your studio handle these situations and can I see samples?”
A: We have shot in the darkest of dark chapels and reception halls so no need to worry! If the situation allows, we will set up additional lighting to ensure we get bright crisp pictures. Some chapels do not allow for flash photography; and for that reason, we shoot with camera’s that offer superb low-light performance and lenses with low apertures to allow in as much light as possible.
Q: “Do you touch up all the images in our image download?”
A: Yes we do. Every image we deliver is post produced with our unique style of basic post production. This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections.
Q: “How many images do you typically deliver from and engagement session? From a wedding?”
We typically deliver anywhere from 25-40 images per 3 hour engagement shoot and for weddings we typically deliver 500-900 images per wedding.
Q: “Do you offer wedding albums and other book options?”
A: We do offer albums, engagement books and guest/sign-in books.
Q: “How many pages do we get in our wedding day album?”
A: Our Gold album contains 10 pages or 20 sides. Our Platinum album contains 15 pages or 30 sides. Our Idol Image Signature album contains 20 pages or 40 sides.
Q: “Can I add more pages and images to my album?”
A: Each additional page can be added for additional cost and includes the design time/revisions and three retouched images.
Q: “What rights do I have to the digital prints?”
A: You have the right to reprint images whenever you want, wherever you want. However you may not sell your images for a profit or publish your images without the written consent of Idol Image Media Group LLC.
Q: “Do you backup our images? How can we ensure that our images won’t be lost?”
A: We have never lost an image from a wedding due to the following backup workflow for each our events:
During the shoot, we back up on a Seagate External Hard Drive after each major event throughout the day. We also shoot with two separate CF cards in camera. Both cards store duplicates of each image just in case 1 card fails. This leaves one copy on the CF cards and creates one copy on the Seagate External Hard Drive. Once we arrive to our office we back up photos to an additional Seagate External Hard Drive and our computer systems until delivery of the finished products.
Q: “Do you have liability insurance?”
A: Yes. Many venues require the photographer to have Liability Insurance. So before hiring "a family friend", make sure they are covered.
Q: “How do I set up an appointment to meet you in person and see some of your work?
A: Send us a message via our Contact Us page.
Q: “How do I reserve you for my date?”
A: Simply contact us! All dates are reserved once we receive your signed contract and retainer fee.
Q: “If we cancel the wedding or change our wedding to a different date, will we be able to use our deposit towards a future date? will we receive our retainer back?”
A: Unfortunately no. retainer fees are used to reserve your date. Once we've reserved your date we do not accept new clients for your date. We understand things happen so if you inform us in a timely fashion however and we are able to book that date, we would be glad to reschedule your wedding for a separate day using that same retainer fee.
Q: “What type of camera/equipment do you use?”
A: We use the high quality professional level cameras and lenses. Even though we are a firm believer in the photographer capturing the moment and the camera is just a tool, it doesn't hurt for us to have the right tools for the job right?
Q: “What type of payment options do you accept?”
A: We accept cash, checks, bank draft, major debit and credit cards as well as paypal.